GDPR - General Data Protection Regulation - General Regulation on the protection of personal data

1. What data do we collect?

Depending on the nature of the interaction with our website, suportbicicleta.ro, (creating an account for completing the order, communication through chat, subscription to news bulletin or completion of some forms) we collect the following data:

- Your email, to create an account and be able to communicate with the placed order as well as for information about products, services and promotions

- Your data ID such as the first name, surname and email required in certain forms in the online store suportbicicleta.ro .

- Navigation history, how you interacted with the website, IP address, what type of browser you use, how long your visit lasted, search history, number of pages visited, data related to traffic.

- Data related to order and billing such as physical address, bank data (in case of payments made by Payment Order).

2. How data are collected

Your data are collected according to the nature of the interaction with the online store suportbicicleta.ro

We collect data directly through the form of creating a new account, through other forms present in the website, through the way of registering with the news bulletin or on the phone in case of telephone orders.

At the same time we collect data indirectly via cookies and monitoring scripts.

3. Why are we collecting data?

- To send you information about our products, services and promotions, that is obvious if you subscribe to the news bulletin

- To enable certain interactive facilities of our online store and to make your experience more pleasant during interaction with our website

- To help you manage your account and orders placed on the site more easily

- For security purposes on the website and traceability

- For support / guarantees / customer returns

- For the analysis of the online store traffic suportbicicleta.ro and improve user interaction with him.

Refusing to communicate certain data or to refuse cookies can lead to the deactivation of certain services.

4. Who processes the data

- Your data are processed by our online store employees who:

1. I maintain online store in terms of information displayed
2. Deal with support / guarantees / client returns
3. Process orders and payments

- Some of the data collected can be sent to third parties such as marketing service providers or traffic analysis

1. Google Analytics and Google Search Console - for traffic analysis services
2. Google Adwords and Facebook Ads - for rewarding services
3. Retargeting.biz - for rewarding services
4. MailChimp - for news and news services
5. Chat software - for interactive communication
6. Online payment processors (PayU, EuPlateau, MobilPay). Mention: our online shop suportbicicleta.ro NO STOCKS THE DATA OF THE DEBT / CREDIT CARDS! The data transfer shall be secured by SSL encryption.
7. Quick delivery companies (Fan Courier, DPD, BookCourier, TNT).

Your personal data can be sent to government or court courts if there is a legal basis for it.

- Links to other websites

It is possible that in the pages of our online store there are links to various other sites or social networks on which our company, STEFARIAN PROD SRL, has no control or influence.

As a result, we, STEFARIAN PROD SRL, cannot be held accountable under any circumstances regarding how data is stored or protected by other third parties.

We recommend you read the privacy policy of any site you visit or social network where you have an account created.

5. How long my personal data is stored

Depending on the legal regulations, storage time varies depending on the type of data.

Accounting records and supporting documents that are the basis for the financial accounting records shall be kept in the entity's archives for ten years, starting from the date of the financial year in which they were drawn up.

Notes, bills, orders, receipts, accounts have a five - year retention period and the payroll states have a 50 - year retention period.

If you want to be "forgotten," you can delete your account, legally the tax data can be deleted no sooner than the regulations in force.

Data collection for the purpose of measuring the audience and which are basically those of browsing history are kept for 50 months. These data are anonymised and used for statistical purposes without being able to identify the real person.

Subscription to the news and promotions bulletin is kept until the time of unsubscriptions or until the email address becomes unavailable

Data from your account are kept for five years from the moment of last order and there was no interaction with the online store suportbicicleta.ro .

6. How my personal data is protected

Your data are kept on secure servers, protected using antivirus software and firewall. We have implemented both technical and organizational solutions and procedures from the point of view of your data be kept safe and remain confidential.

Because of the structure of the Internet, that is, because information from our servers gets into your computer. through multiple intermediate points (network equipment) we cannot guarantee the security of the entire chain, as a result by communicating your data personal you take the risk that can intervene. We cannot be held accountable for any failure to respect the privacy and security settings of the measures implemented on our website.

You must agree that personal information is equally your responsibility, for example you are obliged to have a strong password and keep it secret.

7.What are your rights:

You can choose how to use your data

- You can visit our virtual store suportbicicleta.ro never leave any date

That means you won't be able to use certain site features and you certainly won't be able to place any command

- You can decide to unsubscribe from our newsletter. This can be done by following the link in the received email or by disabling this option from your account

- You have the right to access and correct your personal data

- You also have the right to provide instructions on the fate of your data in case death occurs.

Within legal limits, except for the mandatory storage time of various documents you are entitled to:

- The right to be deleted

- The right to limit the processing of certain personal data

- The right to object to the processing of certain data if the objection is legitimate

- The right to save data in a specific, portable format (e.g. csv format)

- The right to withdraw your consent for the processing of certain data for which you initially gave your consent

- Even if you initially gave your consent to the processing of personal data, this agreement can be withdrawn at any time for certain data or for all (in compliance with the law and storage time). For data for which there are no objections to processing, they are considered to be processing law.

If you want to use the right to request these things, we, the company STEFARIAN PROD SRL, operating the online store suportbicicleta.ro As a personal data controller, we'll ask you to legitimize yourself. If you want your data deleted, they will be unrecoverable. These requests can be sent by e - mail to office@suportbicicleta.ro or at our workstation in Bucharest, Str. Traian Popovich, No. 77, Sector 3

The request may be processed within a month (by accident two months) because this process is a complex one.

8. Transfer of data outside the EU

Data collected by the online store suportbicicleta.ro are the hosts on Hetzner servers (https://www.hetzner.of/) and are located in Frankfurt. As a European service provider, Hetzner is also subject to GDPR rules.

Tertiary (Google, Facebook, MailChimp and others operating in the EU) are contractually obliged to protect and maintain your privacy and use them exclusively for the purposes for which we offer them.