Products and orders

How can I find a specific product in the shop?

Please use the search box at the top of the site. Type in what you are looking for and, if we have it on the site, you will see a list of matching results.

I am buying for a company. Can I place an order?

Yes, we accept orders from companies. To receive a VAT invoice with your company details, please enter the details requested when you register or at checkout.

How can I have my order delivered to an address other than the one in my customer account?

At checkout you can enter the details of the delivery address you want.

Managing your customer account

I have forgotten my password. What should I do?

If you cannot remember your account password, please use the Reset your password option on the Sign in page.

How do I change the details in my account?

To change your account details, please sign in and go to Update account in the My account section.

Do I need an account to place an order?

To shop on this site, you need to create a user account. You can also create it after you have added the products you want to your cart.

Can I change an order I have already placed?

If you would like to change an order, please contact us using the contact form on the site and include your order ID, which you can find in the Order history section.

Can I see details of my previous orders?

You can view all the orders you have placed on the site in the Order history section.

General questions

I would like to buy a product that is out of stock. What should I do?

For more information about this product's availability, please contact us using the contact form on the site.

I would like further information that I cannot find on the site. What should I do?

In that case, please contact us using the contact form.