Program:
Monday - Friday: 09: 00 - 18: 00
Saturday: Closed
Sunday: Closed
Delivery
- Direct pick up from the Bucharest Showroom,The Road of the Raven's Moon, No. 2, Sector 3
Products can be picked up from the store only after a confirmation of the availability of the product in store store.
- Quick delivery
Consignee commands are made Within 1-2 working days since the phone confirmation or by e - mail availability of products by the operatorSuportBicicleta.ro. Delivery orders are made by the courier company Starting with the second day after dispatch.
Orders received after 3: 00 will be sent on the next working day.
The cost of transport is 49lei for trunk boxes and 24lei for the rest of the products in the site, any value of the order.
Withdrawal from contract or withdrawal of purchase - natural persons
According to the U.G., CAS No: 502 - 14 - 8 Article 1îb contractsîconcluded with legal entities, as well as for amending and supplementing certain normative acts, "Before the expiry of the withdrawal period, the consumer has the right to withdraw from this contract without having to justify the withdrawal decision and without having to bear any costs other than those provided for in Article 13 paragraph (3) and Article 14 within 14 days calendar starting with the day it comes into physical possession of the product. Return expenses are borne by the consumer. "Return will be made within 14 calendar days of the withdrawal / renunciation / return request.
Art. 14, Alin. 3, of the same law above, mentions : "The consumer is only responsible for reducing the value of products resulting from their manipulation, different from what is necessary for determining the nature, characteristics and operation of the products."
SuportBicicleta.ro(www.suportbicicleta.ro) recommend to customers, for a better course of return procedure, full storage of the packaging and accessories with which the product is accompanied. Returning of a product without packaging or other accessories of the packaging (cardboard or polystyrene protection) or of the product will reduce the value of the product, as mentioned above.
SuportBicicleta.ro(www.suportbicicleta.ro) return the amount of the order, any time after receipt of the returned product, but not later than 14 calendar days after the withdrawal / renunciation / return request.
According to Art. 11 of the U.G. The Commission shall adopt delegated acts in accordance with Article 13 to amend Annex II to this Regulation.
a) return form sent to the address office@suportbicicleta.ro (return form is completed online on site www.suportbicicleta.roin the entry https://suportbicicleta.ro/formular-retur )
b) any other unequivocal statementîn which you express your decision to withdraw from contract, sent by e - mail, to office@suportbicicleta.ro
If you understand to capitalize on this right you have the following obligations:
- return the product buy at your expense
- return the product purchased in working order, undamaged, in the state in which it was delivered to you, without any traces of use.
If the purchase was made directly from the store, it is assumed that the goods / product was checked / viewed prior to purchase and the provisions of GEO 34 / 2014 are not applicable.
Withdrawal from contract or withdrawal of purchase - legal persons (economic operators *)
Request for return in case of legal persons will be made by e - mail at office@suportbicicleta.ro
Legal persons have special return conditions as described below:
- period of 3 calendar days from the date of entry into possession of the product / products
- completion of return form in which the reason for return and IBAN account will be mentioned (mandatory)
- the returned product is sealed or unused * (* in the case of products without a specific seal–also in such cases the conditions of POINT 3 of return policy apply)
- products accepted as return, will be returned within 3 days (calendar) of the return confirmation
If the above conditions are not met, the only way to accept return is with a penalty between 10% and 20%. The acceptance decision shall be submitted within a maximum period of 72 hours from the return request.
The return of the money will be done only by payment order, regardless of the initial payment method, within 30 days of receipt of the return.
* Any economic operator registered with ANAF based on a CUI / CIF except non - profit organizations or associations consisting of individuals who do not aim for profit (e.g., the profit). residents' associations).
Products without return right
Sealed products that cannot be returned for reasons of health protection or hygiene reasons and that have been unsealed by the consumer - certain personal products, which are used for hygiene / care or for food.
These exceptions apply according to Art. 16 of the U.G. The Commission shall adopt implementing acts laying down the rules for the application of this Regulation.
Products with physical changes, blows, chippings, zgâOther, of a kind used for motor vehiclesîn 48 hours from receiving the product). Products showing physical changes, blows, chippings, zg shall not be accepted for returnâRates, shocks, signs of excessive use and / or unauthorised interventions, etc.,
Products brought on special firm orders for which payment was requiredîin advance;
No products used, cracked, scratched, torn, with missing accessories are accepted.
Do not accept to return tested products, tests, scratched, mounted and then dismantled grips from the car, purchased products from the store.
If the returned product is sent to us and when the product is received by Stefarian Prod SRL, it is found that it is used, hit, tested, scratched, tested, cracked, broken, missing accessories, follow procedure:
- we contact you in writing by SMS / Whatsapp / Email and notify that the return is rejected and specify the reason.
- I was providing the evidence.
- the product is still yours and we are legally obliged to try to deliver it back.
- We send it back to the customer using the initial delivery address used in your order, at your cost, with a courier chosen by us.
- If you refuse the package and return to us (Stefarian Prod SRL), we can receive it and reserve the right to send it to the cashat in 30 days.
Products with manufacturing defect declared within 2 days of receipt may be returned at the expenseSuportBicicleta.ro(www.suportbicicleta.ro)If the client can't move to the firm's headquarters. They can be replaced within the available stock or can be surrendered in normal warranty. Withdrawal from the contract may be made after the delivery of the product in normal warranty, under legal conditions, in the case of individuals, or contractual in the case of legal entities.
If a manufacturing defect is found, the return procedure will be completed. In case of non - compliance with the conditions of guarantee and automatic non - compliance with Art. 14, Alin. 3 of the U.U.G. The Commission shall adopt implementing acts laying down the procedures for the implementation of this Regulation.
Returning of products outside legal provisions
Return applications exceeding the 14 calendar days period (individuals) or 3 calendar days (legal persons) will be sent only by e - mail to office@suportbicicleta.ro. Applications will be analysed by the department, and the deadline for reply is Three days' work. If a request beyond the return period is accepted, it will contain a penalty at the value of the product, located between 5% and 20%. The return term of the money in these cases is 30 calendar days. Applications for the return of products exceeding 30 days from the date of acquisition will be disregarded.
Return of products to the store pick - up controls
On the orders placed on the website with the delivery method "Pick up from the shop" the return can be made only at the store where the products were picked up and ONLY WITH THE EXTERNAL CONSIGNMENT OF THE SALESMAN And only with the prior completion of the return request.
The amount of the return is repaid in a valid bank account (in lei) opened in the name of the invoice holder. No payments to the Revolution.
Returned data
Returns to online commands can be made only at the following address:
SC STEFARIAN PROD SRL
Store addressThe Road of the Raven's Moon, No. 2, Sector 3, Bucharest, Romania
Telephone: 0725015090E - mail:office@suportbicicleta.ro
Work programme: Monday–Friday–9: 00 a.m.–6: 00 p.m.
Please fill in the return form from the following link:
https://suportbicicleta.ro/formular-retur
Obs.: When returning by courier, the product you want to return must be sent to us by a courier organized by you (other than the Romanian Post Office) at SC STEFARIAN PROD SRL,The Road of the Raven's Moon, No. 2, Sector 3,Bucharest, Romania,0725015090